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Have It Maid answers your most common cleaning service questions. From scheduling to products used, we provide clear, helpful information.
Trust is at the core of our service. Our team consists of full-time employees, not temporary workers. Every staff member undergoes thorough background checks before hiring. Once onboard, they receive specialized training to follow our detailed cleaning procedures. Additionally, our quality control inspector conducts routine home inspections to maintain high standards.
Our skilled cleaners are extensively trained, bonded, and insured. They uphold professionalism by refraining from eating, drinking, smoking, or using appliances during cleaning. Each team member is dedicated to excellence and receives continuous training and oversight to maintain superior service standards.
Clear communication is the foundation of our service. We provide flexible, customized cleaning plans designed to meet your needs—no contracts, no hassle. Our commitment to open communication and adaptability ensures your complete satisfaction. You can reach us anytime via email at clean@haveitmaid.co or call us at (551) 205-0930.
No, but it’s entirely up to you. We clean Monday through Friday from 8:30 a.m. to 5 p.m., and most clients aren’t home during service. However, the majority trust Have It Maid with a key to their home. For added security, all keys are uniquely coded, cross-referenced, and securely stored in our office.
We cannot guarantee an exact arrival time, as every home receives the attention it deserves. However, we work within two-hour arrival windows, except for the first appointment of the day, which has an 8:30–9:00 a.m. arrival window.
We handle your home with the utmost care and respect. If an item is accidentally damaged, we will make every effort to repair or replace it. Have It Maid also reserves the right to take photographs of any damaged items.
At Have It Maid, we strive to provide consistent, high-quality cleaning. However, occasional miscommunications can happen. That’s why we offer a cleaning guarantee—if you notify us within 24 hours, our team will return to address any missed areas.
No, Have It Maid provides a hassle-free cleaning service. We handle all liability related to work-related injuries, unlike independent cleaners who may leave homeowners responsible. For your peace of mind, we are fully insured, licensed, and bonded.
Our professional cleaning services are designed to keep your home fresh, clean, and comfortable. We customize our cleaning plans to meet your specific needs and budget. However, to maintain our high standards, there are certain tasks we do not perform.
Have It Maid typically does not:
Handle pet or human waste
No, Have It Maid arrives fully equipped with high-quality cleaning products and commercial-grade vacuums. However, if you prefer specific products, we may use them upon request, depending on the ingredients. Additionally, 90% of the cleaning products we use are certified eco-friendly.
To reschedule, please call our office at least 72 hours in advance. We will do our best to accommodate your request. Cancellations within 24 hours may incur a fee. If our team arrives for a scheduled cleaning and cannot gain access, a $100 lockout fee will apply. Additionally, if you are on a recurring service plan and cancel an appointment, the next cleaning will be billed accordingly.
We observe the following holidays:
If your scheduled cleaning falls on one of these holidays, we will contact you in advance to arrange a new date. For all other federal holidays, we operate as usual. Unless you cancel in advance, our team will arrive as scheduled.
Payment is due on the day of your scheduled cleaning. Most customers keep a credit card on file, but you may also leave cash or a check on the kitchen counter. A $25 late fee will be applied to accounts that remain unpaid after 7 days.
When you schedule your cleaning, we provide a time frame for when our team will arrive. The exact arrival time may vary due to traffic, weather, or prior cleanings. Typically, we offer a two-hour arrival window to ensure flexibility.
Absolutely! Providing special instructions helps us tailor your cleaning experience. Please share any requests directly with our office so we can add them to your file. This ensures your preferences are available for all future cleanings, whether handled by your regular team or another.
The first cleaning helps bring your home to a high standard that we commit to maintaining. This deep cleaning requires extra time to remove built-up dust, dirt, and grime, ensuring detailed attention to baseboards, vacuuming, and dusting.
We offer weekly, bi-weekly, or monthly cleaning services based on your needs. Additionally, we provide special occasion cleanings and move-in/move-out cleaning services for your convenience.
We strive to send the same team consistently for your cleaning service. However, like any workplace, we may experience absences or staff changes. If needed, we will assign a replacement team to ensure your cleaning stays on schedule. Rest assured, all our teams follow the same professional cleaning system, ensuring a seamless experience regardless of who cleans your home.
Yes, tips are always appreciated and given at your discretion. Many clients prefer to tip after each cleaning or offer a larger tip at year-end. You may leave any amount you feel comfortable with, but please ensure it's clearly marked as a tip. Tip envelopes are available upon request. Additionally, leaving a kind review on Yelp is a great way to show appreciation!
Yes! We are a pet-friendly cleaning company and are happy to clean while your pets are home. However, if your dog or cat is aggressive, we recommend keeping them crated or in a gated area for our team's safety. If you won’t be home, please inform our office in advance on how to handle your pet. Also, if your pet tends to be messy, we kindly ask that you clean up after them before our arrival, as our staff does not handle pet waste.
We are a diverse, inclusive employer with a multicultural staff. Clear communication is important, so we ask clients to relay any instructions or requests directly to our office. These details are added to work orders to ensure your needs are met. All teams stay connected with our office via cell phone throughout the day, allowing us to pass along messages even while they are working in your home. Let us know how we can assist!
To help us provide top-quality cleaning, please follow these simple steps:
Following these steps will help us deliver the best results for your home!
Have It Maid delivers top-quality, reliable, and professional cleaning services. Experience spotless spaces with convenience, care, and trust.
Book your cleaning today for a fresher home!